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AI-Native Experience Design Architecture

VENKATA SURESH THATHA

AI-Native Experience Design Practice Leader & Player-Coach

UX and Product Design leader with 20+ years of experience delivering customer-centered, accessible, and AI-enabled digital experiences across finance, healthcare, and enterprise platforms. A trusted partner to product and engineering leadership in transforming complex, data-driven systems into intuitive, scalable experiences.

20+
Years UX Mastery
AI+
Scaffolding
508
Compliance Gate
SAFe6
Enterprise Scaled
Core Leadership Distinctions
COE HONORS
National Public Mobility Milestone Recognized for defining future consumer standards and building scalable UX blueprints across governance ecosystems within the SASMOB Center of Excellence.
ACCESSIBILITY
Universal Compliance Gateway Award Honored for establishing strict inclusive ADA, Section 508, and WCAG design guidelines deployed across multi-tier enterprise clinical applications.
FIN-TECH UX
Generative Telemetry Architecture Commended for pioneer application of Large Language Models to systematically compress unstructured high-density global telemetry tables into actionable execution metrics.
CORE SPECIFICATIONS

Project Engagement Matrices

[ DESIGN ENGAGEMENT 01 ]

SMBC Bank

Senior Technical Architect (UX)
HCL America Inc.

Aug 2025 - Present

// System Challenge

Leading end-to-end UX strategy for high-stakes, data-dense financial products including CHIP, Platform Apps, RWA Reports, and Onboarding mechanisms requiring absolute functional friction removal.

// UX Strategy & Approach

  • Acting as an active player-coach to systematically expand delivery capacity and design mastery across multi-disciplinary squads.
  • Deploying Large Language Models (LLMs) to ingest, organize, and synthesize chaotic global financial data into intuitive, actionable opportunity matrices.

// Executed Capabilities & Impact

Engineered comprehensive wireframes, interactive high-fidelity prototypes, and delivery metrics in Figma. Explored AI-assisted scaffolding interfaces to optimize cycle times and compress stakeholder alignment windows.

FinTech Engineering Figma Spec Delivery LLM Synthesis Continuous Feedback Loops AI Scaffolding Layers
[ DESIGN ENGAGEMENT 02 ]

Enterprise Digital Platforms

Senior Technical Architect (UX)
HCL America Inc.

Apr 2025 - Aug 2025

// System Challenge

Translating vast, disjointed corporate infrastructure criteria and technical prerequisites into high-velocity interactive environments and user maps.

// UX Strategy & Approach

  • Spearheaded systematic UX patterns and enterprise-scale design system frameworks to solidify continuous UI clarity.
  • Partnered with cross-functional product and tech owners to anchor structural layout coherence across swift agile sprints.

// Executed Capabilities & Impact

Extracted and evolved corporate standards and components, neutralizing layout fragments and establishing cross-site baseline alignment.

B2B Infrastructure Scalable User Flows Standards Extraction Design Token Integration Agile Execution
[ DESIGN ENGAGEMENT 03 ]

Kaiser Permanente

Senior Technical Architect (UX)
HCL Technologies

workspace_premium

Award Highlight

Stevie® Award recognition for enhancing the patient and clinician experience.

Apr 2021 - March 2025

// System Challenge

Commanding the overarching experience vision for the high-volume patient telemedicine suite "Video Visit" (online doctor apps) deployed across web, iOS, and Android ecosystems.

// UX Strategy & Approach

  • Enforced unconditional accessibility gates (ADA, Section 508, and WCAG frameworks) as absolute, non-negotiable product release standards.
  • Authored universal mobile and web compliance guide blueprints deployed across international design and software development teams.

// Executed Capabilities & Impact

Collaborated deeply within rigid SAFe Program Increment (PI) boundaries, performing roadmap refinement, cross-site stakeholder mapping, and scalable UI block updates to neutralize complex clinical design anomalies.

US Healthcare Telemedicine ADA & Section 508 Gates Universal Manual Architecture SAFe PI Backlog Planning Defect Remediation

// High-Fidelity Product Suite

Kaiser Permanente Video Visit mobile app interface showing clinician dashboard
Clinician Interface

High-density telemetry dashboard for real-time patient monitoring.

Patient Mobile App showing streamlined telemedicine entry points for iOS and Android
Patient Mobile App

Streamlined telemedicine entry points for iOS and Android.

Resource Allocation dynamic clinician scheduling and on-call status management system
Resource Allocation

Dynamic clinician scheduling and on-call status management.

Ecosystem Coherence showing unified design language across web, mobile, and tablet views
Ecosystem Coherence

Unified design language across web, mobile, and tablet views.

[ DESIGN ENGAGEMENT 04 ]

Ministry of Tech & Comm.

Technical Architect (UX)
HCL Muscat Technologies

Jan 2016 - Mar 2021

// System Challenge

Steering end-to-end UX governance and interactive direction for national-scale mobile government strategies and public incubation ecosystems inside the SASMOB Center of Excellence.

// UX Strategy & Approach

  • Acted as a senior practice anchor, coordinating comprehensive design reviews, onboarding incoming teams, and cultivating optimal design systems.
  • Facilitated foundational client discovery layers, mapping localized features against world-class consumer patterns.

// Executed Capabilities & Impact

Organized and conducted customized technical mobile UI/UX workshops and design sprints for nationwide innovation accelerator groups (SAS48 Hackathons).

GovTech Mobility Systems Center of Excellence Operations Discovery Facilitation Onboarding Frameworks SAS48 Hackathons
[ DESIGN ENGAGEMENT 05 ]

Novartis & Maersk Line

Lead Consultant (UX)
HCL Technologies

workspace_premium

Award Highlight

Mfactory Award for outstanding contribution on the Volari application.

Mar 2013 - Dec 2015

// Healthcare Mobility (Novartis)

Directed end-to-end user paths and specs for multiple global medical applications. Standardized interface integrity by strict application of Apple Human Interface Guidelines and Android Material rules.

// Enterprise Logistics (Maersk)

Managed technical UX workflows for deeply complex logistics control modules. Pioneered early responsive design infrastructures that streamlined intensive daily data flows for international operations units.

// Executed Capabilities & Impact

Owned the entire design lifecycle for global medical applications including Ultibro, MyCML, and Volari. Bridged deep foundational discovery, map generation, and high-fidelity specifications seamlessly into development teams while maintaining strict HIG and Material Design standards.

Ultibro UXMyCML ArchitectureVolari Patient AppHIG/Material ComplianceHandoff Streamlining

// High-Fidelity Product Suite

Volari App Check-in Interface
Volari Check-In

Patient daily tracking and engagement interface.

Volari App Mood Tracking
Mood Assessment

Intuitive visual feedback for patient well-being.

Volari App Navigation Menu
App Architecture

Streamlined navigation for complex medical data.

INFRASTRUCTURE SPECS

Ecosystem & Architecture Toolkit

AI Orchestration Layers

Figma Make AI Uizard Blueprinting Framer AI Engine Strella AI Data Matrix Claude Ingestion Models GPT-4o Synthesis MCP Server Nodes

Design Stack Engines

Figma Enterprise FigJam Architecture Axure RP Interactive Sketch Specs Adobe Creative Master Suite Vibe-Coding Frameworks High-Fidelity Engineering Handoff

Compliance Criteria

ADA Title III Rules WCAG 2.2 Frameworks Section 508 Quality Gates Apple Human Interface Standards Google Material Guidelines Mobile Screen Reader Matrix

Delivery Frameworks

SAFe 6 Operational Scale Player-Coach Governance Rapid Scaffolding Models Agile Cycle Alignment Enterprise B2B Strategy Cross-Site Stakeholder Integration
ACCOLADES & CREDENTIALS

Distinctions & Certifications

Certificate of Achievement from Novartis
Novartis

Certificate of Achievement

Udemy Certificate of Completion for Accessibility Features of iOS
Udemy

Accessibility Features of iOS

Udemy Certificate of Completion for Accessibility Features on Android
Udemy

Accessibility Features on Android

Certificate of Appreciation for Sas48 Garage
Sas48 Garage

Certificate of Appreciation

Sas48 Appreciation Certificate 2018 Edition
Sas48

Appreciation (2018 Edition)

Sas48 Challenge Mentor Distinction Certificate 2019
Sas48 Challenge

Mentor Distinction (2019)

SQU ITA Research Project Contribution Certificate
SQU / ITA

Research Project Contribution

Certificate of Appreciation for Sas for Mobile Apps Center from MTCIT Oman
MTCIT Oman

Sas for Mobile Apps Center

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